We take pride in Customer Satisfaction being our number one priority! -
INCORRECT OR DAMAGED ITEMS - If you receive an incorrect shipment and/or damaged items, please notify us within 3 days of receipt so we can arrange to have the correct item shipped to you and/or fix any damaged purchases.
If a package must be shipped back to us for refund/exchange due to damage, the customer will be responsible for non-refundable shipping cost.
- Lost, Stolen, and Undelivered Shipments:
USPS failures are not our fault or a reflection of our level of dedication to our customers. If your shipment is sent without insurance:
• Esclair Studios is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer.
• We are unable to replace or reship items purchased without insurance.
• If you want to purchase insurance you may do so by contacting us prior to ordering.
If you feel these do not answer your concerns, please do not hesitate to contact us.