We want you to be completely satisfied with your purchase from our skincare line. If you are not satisfied with your product for any reason, you may return it for a full refund within 30 days of purchase.
To return a product, please follow these steps:
* Contact our customer service department at theurbanshop4@gmail.com
* Provide your order number and the reason for your return.
* We will send you a return shipping label.
* Package the product securely and ship it back to us.
Please note that the following items are not eligible for return:
* Products that have been opened or used
* Products that are damaged or defective
* Products that have been purchased from a third-party seller
Once we receive your returned product, we will process your refund within 10 business days.
Thank you for your purchase!
Here are some additional details that you may want to include in your return policy:
* Shipping costs: In most cases, the customer will be responsible for shipping costs for returns. However, you may choose to offer free shipping for returns.
* Refunds: Refunds will typically be processed within 10 business days of receiving the returned product. However, it may take longer for the refund to appear in your bank account.
* Exchanges: If you are not happy with your product, you may exchange it for a different product. Exchanges must be made within 30 days of purchase.
* Damaged or defective products: If you receive a damaged or defective product, you may return it for a full refund. You do not need to return the product in its original packaging.
* Third-party sellers: Products that have been purchased from a third-party seller are not eligible for return through our company. You will need to contact the third-party seller for a return.
Exceptions may apply. Please
message for more information.